1. RETURNS

1.1 Can I return an item?

Apparel items are eligible for returns if they are in perfect condition, with the original labels included, and placed in the original shipping box/envelope. Taippe reserves the right to reject any returned items that do not meet these requirements. To request a return, please use the dedicated return portal through this link.
Once your request is approved, we will send you a prepaid shipping label by email. Customers in Portugal can drop off their parcel at a CTT store, while international customers can drop off their parcel at a UPS Access Point.

1.2 How long do I have to return my order?

You have 14 calendar days from the date you receive your order to request a return. Once your request is approved, you must ship the item within 14 days.

1.3 Do I have to pay for return shipping?

No. Taippe will provide the shipping label by email once your return request is approved. You only need to print the label and drop off the parcel at the designated location.

1.4 How long does it take to process a refund?

Refunds are processed within up to 14 working days from the moment we receive the returned item, excluding weekends and bank holidays. Credit/debit card refunds may take an additional 3–5 business days to appear in your account. You will receive an email confirmation once your refund has been processed.
Please note that the original shipping costs and the return shipping label cost are non-refundable, and only the value of the returned product(s) will be refunded.

2. EXCHANGES

2.1 Can I exchange an item?

Apparel items are eligible for exchanges if they are in perfect condition, with the original labels included, and placed in the original shipping box/envelope. Taippe reserves the right to reject any exchanged items that do not meet these requirements. To request an exchange, please use the dedicated exchange portal through this link. Once your request is approved, we will send you a prepaid shipping label by email. Customers in Portugal can drop off their parcel at a CTT store, while international customers can drop off their parcel at a UPS Access Point.

2.2 How long do I have to exchange my order?

You have 14 calendar days from the date you receive your order to request an exchange. Once your request is approved, you must ship the item within 14 days.

2.3 Do I have to pay for my exchange?

Taippe will provide the return shipping label by email free of charge. Once we receive and approve the returned item, the replacement order will be shipped to you.

2.4 How long does it take to process an exchange?

Exchanges are processed within up to 14 working days from the moment we receive the returned item, excluding weekends and bank holidays. You will receive an email confirmation once your exchange has been processed and shipped.

3. What should I do if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, please contact us at contact@taippe.com and we will resolve the issue as quickly as possible.